Shipping of Your Order and Returns

Our Mailing and Return Ship To Address is:

Softenerparts.com

752 Commerce DR Unit 12

Venice, FL, 34292-1744

U.S.A. Return Policy and Procedure

90 day money back - Or exchange.

Only a 15 % restocking fee + shipping and handling cost if return is your mistake ( no restocking fee if the mistake is ours or you make a new "replacement" order with us, because you ended up needing a different part or an upgrade of your valve from us ).

1 year warranty on non-electrical parts purchased ( some items have longer warranties ).

Most items shipped within 24 hours of your order receipt.

Warranties and replacements are handled through us, not the manufacturer ( though many parts can be warranted through a network of dealers handling Fleck or Autotrol Valves ).

To Return any item, simply ship back by method of your choosing and include a note explaining why you are returning the item. And an email letting us know how and when you ship package back to us, would be appreciated.

All returns must be unused and in unopened original packaging and include all items and manuals originally shipped ( unless it is a part covered under "warranty" and we are exchanging for new working replacement, then we would expect the part returned to be "used", and that's okay. We just don't want any "cartridge filters","RO Membranes", or Sealed Oring Kits returned that are Opened, Noticably Used, or Missing parts or printed directions, if you expect a refund.

Please include your Name and Original Order Number. And don't forget a note explaining why it's being returned. This will help us process your return quickly and issue any refund due.

We will either give you full credit towards an exchange or partial credit APPLIED directly to your credit card, PayPal account or send a refund by check ( whatever method you used to pay us, we will use to issue your refund or credit ). WHEN WILL ORDER BE SHIPPED? We try to ship the same day, if order received in time ( typically before 3 p.m. EST ). When orders include both heavy items and small parts, the order may be divided ( small parts mailed, and heavy items shipped UPS Ground ).

A Shipping Notification with Delivery Confirmation or UPS Tracking Number will be emailed the day your order is shipped. Non Customers should email their questions - free assistance by email. Be sure to check your SPAM or BULK mail folders, as replies from us can end up there ( until you add us to your address book ).

NOTE: Orders should be placed Online.

Info on WHY email is preferred over Phone calls.

Click Here to E-mail Questions, support@softenerparts.com

* If you have questions about a particular order, please include your order number.