Why We Prefer Email Inquiries Over Phone Calls

For the fastest assisting with trouble shooting your water softener / filter problem, we strongly encourage you email us. Please include your brand or valve type, and a description of the problem and what you have tried so far to solve it.

* Please email if you need additional product information before ordering.
Email will be answered daily ( Our staff of technicians answer the emails through out the day and late into the night ), so please send your questions.

******************** Emailed questions works well, because we can usually provide a WRITTEN answer quickly by referring to answers on the website. So expect to get one or more LINKS to the information you need. These also include video guides. 95% of all inquiries are similar, and we have the ANSWER already somewhere on the website. These thought out answers to common problems and questions will be supplied to you by email, and you will have plenty of time to absorb the information and then write back if you have specific questions or you require additional information.

Frequently Asked Questions

The Second reason email is prefered, is time factor ( much quicker - allowing us to respond to the needs of more people in any given day ). It is easier to answer a question once in written form as opposed to repeating the answer 3 times on the phone ( as has sometimes been the case ).

Again, we prefer you email us as oppose to phoning us, because the volume of inquiries otherwise becomes impossible to properly manage.
* All customers are instantly given our customer support phone number with their online receipt at the end of Check Out.

* So, I encourage you to email your questions or concerns. You'll generally be surprised how fast you get a reply.

Click Here to E-mail Questions, support@softenerparts.com > * If you have questions about a particular order, please include your order number.